![]() However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ***** if I wasn't 100% positive the damage was caused at Mission Car Wash!īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Needless to say I will never return & wanted to warn others of the owners clear lack of accountability or even empathy! I would absolutely have not wasted my or my child's (as ws were starving & had other places to be) time nor Mr. I contemplated but then obviously declined to having any more possible damage being done. I asked if he could at least admit that accidents happen & not deny what the video showed & he still continued to deny any fault or offer any kind of resolution other than another water wash to prove to me that the equipment wasn't capable of that. I asked to see a different camera angle in which he could not provide. I took a video of the video in which you can clearly see my window, in the exact spot, being hit.(I'm trying to attach it but it seems I can only post pics) He STILL denied it, stating it was a bad angle & that the equipment is angled as not to damage the vehicles. He walked away knowing regardless of what the video showed he wasn't going to take any responsibility. I asked to see the cameras in which he did oblige & had the cashier show me. The stated equipment is hard plastic BTW. I asked for the manager, Kim ****, who of course stated that his "soft equipment" was incapable of making such a scratch, even taking me into the wash area to see. When my car was finished I happily hopped into my vehicle to look over at my passenger side window & at a scratch that was 100% NOT there prior to the wash. Now mind you my truck is 2 months old & I'm quite neurotic about it. I decided to give them another shot today. Lesson learned! My 1st visit here was a few weeks ago where I was handed someone else's keys & had to ask for my spotted & streaked mirrors to be re-cleaned. ![]() ![]() Like many others I should have checked the reviews first as the negative outweigh the positive. ![]()
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